Terms and Conditions for Restaurants (Australia)

Whether it’s the customer or the vendor, terms and conditions are typically no fun for anyone. We’ve tried to lay down the bare basics of what we expect from vendors on our platform. We don’t believe in long drawn negotiations and unnecessary complications; if you’d like to list with us, all you have to do is agree to these Terms and Conditions. As soon as you do, we can begin our partnership.

First, here’s a little bit about us.

What We Do

Very simply, our mission is to get people good food.We do this by connecting customers to restaurants through our platform. Our brilliant developers have created a platform which allows restaurants to register with us, fill out their business details, menus and pricing and then immediately be presented with their own online ordering platform. Restaurants are given complete control over their pricing and their menus; it’s super simple to enter and change details on the platform.

Customers can place an order on the platform which immediately gets sent to the restaurant. Restaurants then fulfil these orders and deliver them to their customers.If you need help, we have a delivery platform which can connect you to delivery agents in your area; keep scrolling for more information!

In short, we aim to make it easier for restaurants to get discovered, and make the online food ordering process convenient and fuss free, both for restaurants and customers.

Using Our Platform

Are you interested in listing with us? The process is super simple! We work on two models; either a commission for each order or a fixed monthly charge.

With the commission model, restaurants will pay us a commission on every order. Or, restaurants can chose the fixed monthly charge model, where you pay us a fixed amount each month for being listed on our platform regardless of how many orders are placed. This works great if your food is delicious and you see many orders each day!

Regardless of which model a restaurant chooses, transaction and tax charges still apply.

Why Do We Charge For Listings?

Nothing in life worth having comes easy. We have a team of developers and technicians working hard to make sure your restaurant reaches tons of customers on a convenient platform. Our team (like your customers) also needs to eat and for that we need to pay them! Long story short; your payment to us helps us keep our platform going strong, which will help you reach more customers. It’s a win-win.

Now that you understand what we do, it’s time for the Terms and Conditions. Don’t worry, we’ve kept them short.

Condition #1: Information

Once you list your restaurant on our platform, your restaurant is entirely responsible for keeping information up to date. Key in your business details including your opening hours, phone numbers and address as well as your menu and prices. It’s helpful if on your menu you have brief descriptions of your dishes; customers like to know exactly what’s in their meals!

If you change prices, add or remove a dish, make sure you immediately update it on the platform. Nothing irritates a customer more than incorrect information and we both know irate (and hungry customers) are no fun. If customers do complain to us about incorrect information, we’ll ask them to contact your restaurant directly.

To process payments and charge fees, we’ll need payment information from you. Rest assured that we store and use this information securely. However, as we’ve seen recently, even the biggest tech giants’ data can be compromised; in the unlikely event that that happens, we can’t be held liable.

Condition #2: Accepting and Processing Orders

As all of us in the service industry know, the customer is king (or queen). So, please ensure you respond to orders quickly and update the expected time it will take to deliver an order on the platform. On our part, as soon as you respond, our platform will send a notification to your customers.

We’re not chefs here, so we leave the preparation of the meals up to you.

We’d urge you to pack meals in appropriate packaging, so that when meals reach the customers they’re still hot and delicious.

Condition #3: Deliveries

Our main job is to connect customers to restaurants, but we can also help you get a delivery plan in place. We have a delivery platform which will look for delivery agents in your area. When customers place an order, you can send requests to delivery agents that our platform finds. Wait for them to accept and pick up your order and then sit back and relax as they take your delicious dishes to your hungry customers.

Our platform will allow you to configure your own business rules for deliveries e.g you might want to bear the cost of delivery if they order over a certain amount or use you own staff for delivery during off peak hours. In the case of late deliveries, you’ll have to get in touch with your delivery agent and sort things out. After the delivery is done, you’ll get the chance to rate your agent.

Condition #4: Cancellations and Refunds

After placing an order, customers may decide they’re actually not that hungry after all. Or, they may have placed an order for an avocado salad instead of a chocolate cake. In those cases, it’s up to you, as the restaurant, to decide whether you will cancel the order. We’ll direct customers to you in such cases.

If your restaurants does allow their customers to cancel their order, you’ll need to issue the customers a refund; we will not be held accountable for refund process.

Condition #5: Payments

We need to get paid, and so do you. To ensure payments happen smoothly, when a restaurant lists with us, we’ll immediately set up an account with the restaurant. If your restaurant has chosen the pay per order model, after a customer places an order, we’ll deduct our commission and transaction costs and then transfer the payment to you. If you’ve chosen the monthly subscription model, we’ll shall charge your nominated account with the subscription amount every month. If you possess a discount coupon, the discounts will automatically be applied by our system.

Don’t worry about customers running off without paying; we’ve got that covered. We accept only direct, online payments which ensure that as soon as a customer places an order, you get paid. We do not hold any funds (though it might take some time for the transaction to reflect in your stripe account)

Condition #6: Ratings and Reputation

Reputation is everything in any business, wouldn’t you agree? After getting (and hopefully devouring) their food, customers can rate a restaurant. The restaurant won’t be able to change these ratings - we want to keep things transparent for our customers. Restaurants with high ratings will likely receive more orders.

On the other hand, if your restaurant is constantly receiving complaints from customers about meal quality, deliveries or cancellations and refunds then we reserve the right to take you off our platform with no prior notice.

Should you wish to read thru a detailed version of our terms and conditions, please click here.

That said, we’re excited to partner with restaurants to fulfil our prime aim; getting customers delicious food, quickly and conveniently. Do you have a similar mission? Then click ‘I Agree’ below and we can start this partnership!

Terms and Conditions for Stores on Yourorder.online

Small local supermarkets, grocery stores, florists and green grocers have spent decades developing their expertise and managing on-ground stores and are super successful in what they do. However, today everybody wants to order everything online; you name it, from groceries, flowers, veggies to food and liquor. As a store owner, what do you do? You could either spend time and energy building a website and an e-store. And pay a handsome amount to maintain it ongoing.

Or, you could simply list your store with us.

Who Are We?

We're a team of hard working technicians and developers who have built a platform that allows small stores to list their goods online. When you list with us, you don’t have the hassle of setting up online and figuring out how to write with code. All you have to do is key in your business parameters (like your opening hours and inventory) and voila – your store is online! You’ll be able to completely control your inventory list and prices.

Through our platform, customers can discover your store and virtually order items from it. The orders come straight to you and you get them delivered to the customers. Your customers will pay for the goods online and we’ll immediately transfer your payments to you, after deducting our charges.

Unlike some other platforms we don't believe in going through mountains of paperwork before we list you. All we ask you to do is read through our terms and conditions (we've kept them short and sweet) and accept them. Once you click on 'I Accept’ and fill out the required information and then you'll become part of our platform!

On to our Terms and Conditions:

Condition #1: Payments

Our chief aim is to help vendors and customers to connect with each other, but to do that we need to charge vendors a fee for listing on our platform. After all, our technicians and developers need salaries to buy groceries too!

We work on two payment models; order based or a monthly fee. Either we’ll charge shops a commission for every order placed or a fixed monthly fee regardless of how many orders a shop gets. Your store will also have to shell out for transaction and tax costs.

When you list with us, we’ll set up an account with your store. Customers place orders with your store on our platform and pay online. We’ll transfer their payments to you immediately, after deducting our charges. If you go for the commission model, we’ll deduct the commission and transaction costs before transferring. Or, if you’re using the monthly subscription model, we’ll deduct transaction costs and then transfer customers’ payments to you. The choice is yours!

A quick note about security - we have some pretty awesome computer security wizards who encrypt all payment information so both customers and vendors are protected. That said, in the case of external security breaches, we can’t be held liable.

Condition #2: Pricing and Products

We recognize that the stores on our platforms are the experts at deciding which products to stock, maintaining inventories and pricing their products. We won’t get involved in that.

However, we do ask all the stores listed on our platforms to constantly update any changes in pricing or inventory on the platform. A customer who places an order for something only to be later informed that it’s not available will not be happy, trust us. In such scenarios, we’ll ask the customer to get in touch with you.

Condition #3: Processing Orders and Delivering

We ask vendors to set delivery or pick up time slots that we can share with customers when they place orders. These time slots are flexible; your store can chose small time slots if your delivery personnel can hit the road with orders immediately, chose a short time slot.

However, if your store is crowded with on-ground customers or you have a backlog of orders, choose a larger time slot for some breathing room. You can change these time slots based on your discretion.

When customers check-out, they’ll be given the time slot you’ve selected. Make sure you have a delivery plan in place so that customers get their orders within that time. You can be sure they’ll anxiously be waiting for their groceries to get to them!

We also have a delivery platform to which your business is automatically linked to!! The platform allows you end to end delivery management and tracking of your delivery using tracking and SMS.

Condition #4: Cancellations

You’ve seen it in stores; customers reach the check-out line and then decide they don’t really need what they thought they did. In this case, it’s as simple as putting the item back on the shelf, but it’s a little more complicated in the world of online ordering.

If a customer wants to cancel their order, we’ll ask them to get in touch with your store. The cancellation can be issued at your discretion; you will be totally in control to issue the customer a refund.

Condition #5: Returns and Refunds

If a customer wants to return an item or order, we also leave that to the discretion of the store. If customers contact us asking to return goods, we’ll direct them straight to you; we will not be held accountable for refund process

Condition #6: Delisting

If a store is receiving constant complaints from customers with issues such as poor product quality, expired products or consistently late deliveries, we’ll immediately remove the shop’s listing from our platform. We want to provide our customers with only the best - we’re sure you understand.

Should you wish to read thru a detailed version of our terms and conditions, please click here.

Do you agree with our conditions? Then, we’re good to go, click on ‘I Accept’ below to list your store on our website. Happy Selling!